TV Services Overview
Streaming, catch-up and on-demand services are available at every accommodation and can be watched using Glide Wi-Fi or Ethernet. Freeview through a coaxial TV socket and satellite services such as Sky Q are only available at selected accommodations with the required wall sockets and building infrastructure
Streaming
Watch using Glide Wi-Fi or Ethernet on compatible phones, tablets, computers, Smart TVs, consoles and streaming devices.
Freeview
Available at participating accommodations through a coaxial wall socket labelled TV.
Satellite
Available at selected accommodations through a communal satellite socket labelled Sat 2.
Experiencing a problem? Follow our TV and streaming troubleshooting guide.
Streaming over the Glide network
You can use legitimate streaming services over your Glide Wi-Fi or Ethernet connection. Some services require a paid subscription or a free account, which must be arranged directly with the streaming provider.
Current services include:
- BBC iPlayer
- ITVX
- Channel 4
- 5
- U
- Netflix
- Prime Video
- Disney+
- NOW
- Apple TV+
- Paramount+
- discovery+
You can stream on compatible laptops, phones, tablets, Smart TVs and games consoles, as well as devices such as Amazon Fire TV, Roku, Apple TV, Google TV Streamer and Chromecast. The applications available will depend on the model and age of your device.
Connecting your device
If your accommodation has Glide_Signup and Glide_Resident:
Register through Glide_Signup, then connect the device to Glide_Resident using your unique network passkey. See our Get Connected guide for full instructions.
If your accommodation uses the open Glide network:
Phones, tablets and computers can normally be linked by signing in through the page that opens after connecting. Devices without a web browser, such as some Smart TVs, consoles and streaming devices, must be added to your Glide account using their MAC address.
If a streaming service is not loading, buffering or displaying an error, follow the streaming troubleshooting steps.
Freeview through a coaxial TV socket
At participating accommodations, Glide’s fibre infrastructure distributes Freeview television through a coaxial wall socket labelled TV.
Connect a compatible television or Freeview box to this socket using a coaxial aerial cable, then run an automatic channel scan or full retune. The number and selection of television, HD and radio channels available varies by accommodation and region.
Freeview Play combines live Freeview channels with catch-up and on-demand applications. It requires a compatible Freeview Play television or recorder and an internet connection.
There is no additional subscription charge for standard Freeview channels. Provider-specific television products require their own compatible equipment and subscription and are not supplied through the Glide coaxial socket.
If channels are missing, breaking up or showing no signal, follow the Freeview and coaxial troubleshooting steps.
Satellite television and Sky Q
At selected accommodations, a communal satellite system is available through a wall socket labelled Sat 2. Availability and equipment compatibility can vary between buildings, so check that your accommodation supports the service before arranging an installation or purchasing equipment.
Sky Q
A compatible Sky Q box can be connected to the Sat 2 socket using the correct satellite cable. A Sky subscription and any required equipment activation must be arranged directly with Sky. If you have brought an existing Sky Q box to the accommodation, contact Sky to update your service address.
Freesat
A compatible Freesat television or set-top box may also be used to receive subscription-free satellite channels. Visit the Freesat website for information about compatible equipment and available channels.
If your satellite box displays a no-signal message or channels are missing, follow the satellite and Sky Q troubleshooting steps.
Do I need a TV Licence?
You need to be covered by a TV Licence if you:
- Watch or record television programmes live on any channel or service.
- Watch live television through a streaming service.
- Use BBC iPlayer to watch live, catch-up or on-demand programmes.
You do not normally need a TV Licence if you only watch on-demand programmes through services such as Netflix, Disney+ or Prime Video and do not use BBC iPlayer.
Visit TV Licensing to check the rules that apply to you.
If you are unsure which TV connection is available at your accommodation, or the service still does not work after troubleshooting, contact the Service Desk.