Accessibility and Vulnerability
Keeping you connected to 999 emergency services
It has become increasingly common for landline calls to be carried over a broadband connection. These internet-based phone services normally rely on mains-powered equipment, such as a broadband router. During a power cut, the phone service may stop working, which means calls to the emergency services may not be possible from the landline.
Support is available: Glide has a landline backup solution for eligible vulnerable customers who rely on their landline and need to contact the emergency services during a power cut.
Do you rely on your landline?
Some people depend more heavily on their landline. If losing the landline during a power cut would place someone in a vulnerable situation, we can provide an eligible customer with a landline backup solution free of charge.
The following are examples of circumstances that may indicate that a person is more reliant on their landline and may qualify for support:
- A person registered for the Priority Fault Repair Service.
- A person who receives bills or contracts in an alternative format, such as large print or Braille.
- A person who uses a third-party bill management company.
- A person who receives free directory enquiries.
- A person who has no other way to call the emergency services, such as someone without a mobile phone or reliable mobile service.
- A person identified within the scope of the Chronically Sick and Disabled Persons Act 1970.
- A person with a disability or accessibility requirement that makes them more reliant on their landline.
These examples are not exhaustive. We will discuss the user’s individual circumstances to understand whether a backup solution is required.
If your business has vulnerable employees who rely on a landline, we can discuss a backup solution that will allow emergency calls to be made during a power outage.
What you need to do
Contact us if you would like to discuss your circumstances or arrange a landline backup solution. Our Customer Service team will explain the available support and confirm the next steps.
Contact us
Email: businesscustomer@glide.co.uk
Telephone: 0345 591 1311