Forgotten username or password

Click on My Account at the top of this page, or "Forgotten your username/password?" from the login screen.

Forgotten Username:

1. Click Forgotten username, enter the email address you used to register, then click Submit.
   
   
   
2. You will receive an email containing your Username.

Forgotten Password:

1. Click Forgotten Password, enter your Username and click Submit:

2. You will then be asked if you would like to receive a reset token by Email or Text message. Please note, this will be sent to the email address or phone number you used to register.
   Once you have chosen, click Submit:

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   Do not close this page yet

3. Enter the reset token you receive into the Password Token field and click Submit:

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   The token is not a temporary password and must only be entered in this field

4. You will now be able to set your new password:

5. Finally, you'll get a confirmation message, and be able to log in with your username and new password.