Got a PlayStation, Xbox, smart speaker or TV that won’t open a login page? No stress. For any device that can’t open a login page, you can use the Glide App to get it online.

Step 1: Log in

• Open the Glide App and sign in with your Glide username (that’s the email you signed up with) and password.
• You’ll land on the home screen.

Step 2: Find “Devices”

• Tap My Broadband on the bottom menu.
• Then hit Devices at the top.
• Tap Add Device.

Step 3: Fill in the details

• Device Name: Give it a name so you know what it is (e.g., “Sam’s PS5” or “Kitchen Speaker”).
• MAC Address: This is your device’s unique code. Search on Google for instructions for your device.

Step 4: Add it!

• Tap Add Device and you’re done.
• Your console or speaker should now show up in the list.
• Got more devices? Just repeat the steps.

Need to update your password? No stress — you can change it in just a few taps using the Glide App.

Step 1: Log in

• Open the Glide App and log in with your Glide username and password.
• You’ll land on the home screen.

Step 2: Go to Settings

• Tap Settings from the bottom navigation bar.
• Select Change Password from the menu.

Step 3: Create a New Password

• Must be at least 8 characters long, include uppercase/lowercase letters, and contain at least one symbol.
• Enter it twice and tap Update.

Step 4: Confirmation

• If successful, you’ll see a confirmation message.
• Use your new password from now on.
• If it doesn’t work, you’ll get a message explaining why.

Need to know what’s going on with your internet? No stress — the Glide App makes it easy to see service updates, outages, and planned maintenance at your location.

Step 1: Log in

• Open the Glide App and log in.
• You’ll land on the home screen.

Step 2: Check Service Status

• Look for the Service Status section.
• Shows any known issues or outages affecting your connection.
• Tap Show Details for more info.

Step 3: Get More Info

• See extra information about any issues.
• If there’s an outage, our team is already on it. Optional: Tap Chat to an Agent or Create a Ticket.

Step 4: View Planned Maintenance

• Check the Planned Maintenance box if visible for schedule and details.

Need help? No stress — the Glide App gives you quick access to answers, live chat, and support tickets so you’re never stuck.

Find Support Articles

• From the home page, scroll to the bottom and tap Need Help.

Chat with Us

• Tap the green chat icon anytime to start a live chat with an expert.

Raise a Support Ticket

• Tap Need Help → Create a Ticket → fill the form and get a reply via email.