Personal networking equipment
Glide provides managed Wi-Fi throughout your accommodation, so you don't need to bring your own wireless router, Wi-Fi booster, or repeater.
Equipment you should not connect
Wireless routers, boosters and repeaters
Personal wireless equipment broadcasts an additional Wi-Fi signal and can interfere with Glide Wi-Fi for you and other residents. It may also create a network that is not configured securely, allowing other people to connect to your equipment or access your devices. You are responsible for activity carried out through your connection.
Routers, managed switches and Ethernet splitters
The Ethernet socket in your room is intended for devices such as computers, games consoles and smart TVs. Routers and managed switches can generate network traffic that is not expected from a standard device. They may be identified as unauthorised networking equipment, which can cause the Ethernet socket to be restricted automatically to protect the wider network.
A passive Ethernet splitter is not a substitute for a network switch and will not normally allow multiple devices to share a single Ethernet socket correctly.
Can I use an unmanaged switch?
A basic unmanaged Ethernet switch is compatible with the Glide network and can be used to connect more than one wired device. However, Glide cannot configure or support third-party switches.
If you experience a connection problem, disconnect the switch and connect one device directly to the wall socket using an Ethernet cable. This will help establish whether the issue is with the Glide connection, the cable or your own equipment.
If Glide has provided a router
If Glide supplied the router as part of the service at your accommodation, the restrictions above do not apply to that Glide-provided equipment.
You may still connect your own equipment to a Glide-provided router, but we cannot support third-party networking equipment. If your service is affected, we may ask you to disconnect it temporarily so that we can test the Glide connection directly.
Having connection problems?
Contact the Service Desk. When testing the connection, we may ask you to remove any personal networking equipment and connect a device directly to the Glide network.