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Wifi loss of service

Wi-Fi loss of service.

We understand that experiencing a complete loss of Wi-Fi connectivity can be frustrating and disruptive, especially when so much of our daily lives depend on staying connected. This problem can stem from a variety of causes, ranging from simple technical glitches to more complex network disruptions. Before starting any troubleshooting steps, take a moment to check the Service Status on the Glide app to see if there are any known issues impacting your area.

Below are some steps to help you reconnect your devices to the internet:

Troubleshooting Steps (Press to expand)

 

Troubleshooter – Windows/Apple mac

Troubleshooter can help with Wi-Fi problems by automatically diagnosing and fixing common connectivity issues. It checks for problems like incorrect network settings, driver conflicts, or hardware malfunctions and attempts to resolve them.

For Windows 10/11

To run the Windows Troubleshooter, press Windows + I to open the Settings app. On Windows 10, navigate to Update & Security > Troubleshoot > Additional troubleshooters. On Windows 11, go to System > Troubleshoot > Other troubleshooters. Under the Network & Internet section, select click Run the troubleshooter to begin diagnosing Wi-Fi issues.

Apple mac

To troubleshoot Wi-Fi issues on a Mac, hold the Option key and click the Wi-Fi icon in the menu bar. From the dropdown, select Open Wireless Diagnostics. The tool will guide you through prompts, analyze your network, and suggest solutions for any identified problems.

Network Reset – Windows/Apple mac/Android/iPhone

If you're experiencing network issues, performing a network reset can help resolve common connectivity problems. Always ensure you have your Wi-Fi network passwords, VPN details noted down before proceeding.

Windows

To reset your network settings on Windows, click the Start menu and search for Network Reset. Select the option from the results to open the Network Reset page, which explains the process (removing and reinstalling network adapters, restoring default settings, etc.). Click Reset now, confirm by clicking Yes when prompted, and then restart your computer to complete the process.

Apple Mac

To reset your Wi-Fi network on a Mac, open System Settings from the Apple menu (or System Preferences on older versions). Go to Network and select Wi-Fi on the left-hand side. Remove the current network by clicking the minus (–) sign. Add it back using the plus (+) sign, choose Wi-Fi, and click Create. Finally, restart your computer to ensure the reset is fully applied. After restarting, reconnect to your Wi-Fi and re-enter any necessary passwords.

Android phone

To reset network settings on an Android device, open the Settings app and scroll down to select System (or General Management on some devices). Tap Reset or Reset options, then choose Reset Network Settings. Confirm your selection by tapping Reset Settings and entering your PIN or password if prompted.

iPhone

To reset network settings on iOS, open the Settings app and tap General. Scroll down and select Reset, then tap Reset Network Settings. Enter your passcode if prompted and confirm the action. This will restore all network configurations to default.

 

Contact the ServiceDesk

If the issue persists, we’ll need to speak with you to identify the best way to improve your connection. You can either call us on 0333 123 0115, or alternatively, email us with some details, and we’ll get back to you.
When sending an email, please include answers to the following questions to help us assist you more efficiently.

  • Is more than one device affected?
  • Does the Glide Wi-Fi network frequently disappear from the list of available networks on the device(s)?
  • Does the connection work outside your room? Does the device work anywhere else in the building?
  • Is the Wired connection working?
  • Are you able to access some sites but not others e.g. google.co.uk does but bbc.co.uk doesn’t?
  • Are you being shown any warnings or messages from your operating system or within your internet browser?

 We will endeavour to get in touch as soon as we can.

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