Ethernet speed

• Check the Service Status in the Glide app for any known issue affecting your accommodation.
• Sign in to your Glide account and check the maximum speed available on your service.
• Remember that a device with a 100 Mbps Ethernet port or adapter cannot test a service above 100 Mbps. Its real-world result will normally be below that figure.

If your site requires device registration, open a web browser when connecting a computer for the first time and complete the Glide sign-in page if it appears.

The wired and wireless connections on the same device normally have different MAC addresses. If you previously added only the Wi-Fi MAC address, the Ethernet MAC address may still need to be linked.

Devices without a suitable web browser, including many games consoles, smart TVs and streaming devices, may need to be added manually using their wired Ethernet MAC address. Follow our guide to add a device to your Glide account.

1. Connect the Ethernet cable directly between your device and the active wall socket, or a LAN port on your Glide-provided router.
2. If your device uses a USB Ethernet adapter or docking station, check that it supports at least the speed available on your account. For a service above 100 Mbps, use a Gigabit Ethernet adapter.
3. Temporarily bypass any additional personal router, switch, Ethernet splitter, powerline adapter, dock or hub. Do not remove Glide equipment needed to provide your service.
4. Turn off Wi-Fi and temporarily disconnect any VPN.
5. Pause downloads, cloud backups, game updates and streaming on the test device.
6. Run three tests at speedtest.net. Record the ping, download speed, upload speed, test server and time of each test.

If the speed improves when an adapter, dock or other item is removed, that equipment is likely limiting the connection.

• Unplug and reconnect the cable at both ends. It should click securely into place.
• Try a different, known-working Cat5e or better Ethernet cable. A damaged cable can still connect but negotiate at a lower speed.
• If there is more than one LAN socket in the room, test each socket because not every socket may be active. If you use a Glide-provided router, try another LAN port on it instead. Do not unplug its incoming connection or use its WAN/Internet port for your device.
• Check the wall socket and the device port for looseness, cracks or visibly damaged pins. Do not insert anything into the socket.

If the wall socket is loose or damaged, contact the Service Desk rather than attempting to repair it.

The link speed is the rate agreed between the device and the network port. It is not the same as an internet speed-test result.

• A link speed of 1.0 Gbps is normally required to test an internet service above 100 Mbps.
• If the link speed is 100 Mbps, the speed-test result will be below 100 Mbps. Try another Cat5e or better cable, wall socket, Ethernet adapter or device.
• If the link speed changes between tests, the cable, socket, adapter or device port may be faulty.

See the device-specific instructions below for where to check the connection and available tests.

• Restart the device fully rather than leaving it in sleep or standby mode.
• Install any available operating-system, system-software and Ethernet-adapter updates.
• If an external Ethernet adapter or dock is being used, check the manufacturer's support page for a driver or firmware update.
• Reconnect the cable, confirm that Wi-Fi is off and repeat the controlled speed test.

Connect another computer or laptop directly to the same cable and wall socket or router LAN port, turn off its Wi-Fi and repeat the speed test.

• If the second device performs normally, the original device, Ethernet port, adapter, dock or software is likely limiting the speed.
• If both devices are slow, test another cable and wall socket. If the result remains slow, record the tests and contact the Service Desk.

For a console, smart TV or streaming device, this comparison is especially important because its built-in test may use the manufacturer's servers and may not show the full speed available from Glide.

Confirm Ethernet is being used

1. Select the network icon on the taskbar and turn off Wi-Fi.
2. Open Settings > Network & internet.
3. Check that Ethernet shows as connected.

Check the link speed

1. Press Windows + R.
2. Enter ncpa.cpl and select OK.
3. Double-click the active Ethernet connection and check the value beside Speed. 

Update and troubleshoot

• Windows 11: Check for updates through Settings > Windows Update.
• Windows 10: Check for updates through Settings > Update & Security > Windows Update.
• On Windows 11, open the Get Help app and run the Network and Internet troubleshooter.
• For an external Ethernet adapter or dock, install any driver or firmware offered by its manufacturer.

Network reset — last resort

Only try a network reset if the earlier checks have not helped and the problem appears to affect this Windows device. It removes and reinstalls network adapters and returns their settings to their defaults. Make sure you have your Wi-Fi passwords and any VPN setup details available, as VPN or virtual-network software may need to be set up again afterwards.

• Windows 11: Go to Settings > Network & internet > Advanced network settings > Network reset > Reset now.
• Windows 10: Go to Settings > Network & Internet > Status > Network reset > Reset now.

Select Yes to confirm, then wait for the computer to restart. Reconnect, sign in to Glide if prompted and repeat the speed test.

Important: Microsoft support for Windows 10 has ended. Where possible, use a supported version of Windows.

1. Connect the Ethernet cable to the Mac or to a compatible USB-C or Thunderbolt Ethernet adapter.
2. Go to Apple menu > System Settings > Network.
3. Select Ethernet, or the service named after the external adapter, and confirm that it shows as connected.
4. Turn off Wi-Fi, close active downloads and run the controlled speed test.
5. To renew the network address, select Ethernet > Details > TCP/IP > Renew DHCP Lease, then select OK.
6. Go to Apple menu > System Settings > General > Software Update and install any available update.

If the Mac uses an adapter or dock and the speed remains low, connect with a known-working Gigabit Ethernet adapter where possible and test again.

1. Connect the Ethernet cable directly or through a compatible Ethernet adapter.
2. Select the time at the bottom right, turn off Wi-Fi and confirm that the wired connection remains active.
3. Open Chrome and run the controlled speed test.
4. For a connection check, go to Settings > About ChromeOS > Diagnostics. The Connectivity section automatically tests the active Ethernet connection.
5. Go to Settings > About ChromeOS and select Check for updates. Restart if an update is installed.

If the Chromebook uses a USB adapter or dock, try a different Gigabit Ethernet adapter before reporting a network fault.

If your site requires device registration, make sure the console's wired Ethernet MAC address is linked to your Glide account before testing.

PlayStation 5

• Go to Settings > Network > Settings > Set Up Internet Connection > Set Up Wired LAN > Connect.
• Run the built-in test from Settings > Network > Connection Status > Test Internet Connection.

PlayStation 4

• Go to Settings > Network > Set Up Internet Connection > Use a LAN Cable > Easy.
• Then select Test Internet Connection.

Restart the console and install any available system-software update. Treat the console's result as an indication only; for a reliable comparison, connect a laptop to the same cable and wall socket.

1. Connect the Ethernet cable. If your site requires device registration, make sure the console's wired Ethernet MAC address is linked to your Glide account.
2. Press the Xbox button and go to Profile & system > Settings > General > Network settings.
3. Select Test network speed & statistics.
4. Install any console update shown under Settings > System > Updates, then restart the console and test again.

The Xbox test uses Microsoft's services, so compare a low result with a laptop connected to the same cable and wall socket before reporting an Ethernet speed fault.

The Nintendo Switch OLED dock and Nintendo Switch 2 dock have a built-in LAN port. An original Nintendo Switch dock needs a compatible USB LAN adapter. A Switch Lite requires a compatible licensed accessory and LAN adapter.

1. Place the console in its dock or compatible accessory and connect the Ethernet cable.
2. Go to System Settings > Internet > Internet Settings.
3. Select Wired Connection > Connect to the Internet via Wired Connection.
4. To test the active connection again, go to System Settings > Internet > Test Connection.
5. Install any available update from System Settings > System > System Update.

The Nintendo test result is useful for checking the console but should be compared with a laptop on the same cable and wall socket.

Menus differ by manufacturer and model, but these checks apply to most smart TVs and streaming devices:

1. Make sure the device has an Ethernet port or uses a manufacturer-compatible Ethernet adapter.
2. Add the device's wired MAC address to your Glide account if required.
3. Connect the Ethernet cable, then open the device's Network or Connection settings and confirm that it shows Wired or Ethernet.
4. Restart the device and install any available software update.
5. Test the affected streaming application again.

• Samsung TV: a supported TV should automatically detect a wired connection when the Ethernet cable is connected.
• Apple TV: models with an Ethernet port switch to the wired connection when the cable is connected. Check the connection under Settings > Network.
• Roku: devices with an Ethernet port, or supported models using a compatible adapter, can be set up by choosing Wired when prompted.
• Amazon Fire TV: some models require a compatible Ethernet adapter; adapter capability may limit the maximum speed.

Many TVs and streaming devices have a 100 Mbps Ethernet port or adapter, which may be sufficient for streaming but will not demonstrate the full speed of a faster Glide service. Use a computer with Gigabit Ethernet on the same cable and socket for the main speed test.